Helping New Yorkers Find Care

What do we do?

We help our fellow community members in NYC find mental health care providers such as therapists and counseling services.

Who are we?

We're entirely community members and volunteers from different walks of life. Among us include former 988 Suicide Lifeline crisis counselors and current counselors here in New York City.

What services are offered?

Currently, we offer a free therapist matching service. You answer a few questions, and we'll do the searching for you and send you a list of providers that could work well with you.This is not a crisis service. If you're in crisis, call the 988 Suicide and Crisis Lifeline

Questions?

For questions or if you're interested in volunteering, reach out below.

Contact Us

Email is the fastest way to reach us.Email: [email protected]
Response time: We typically respond within 2–3 days.If you’re reaching out about an existing intake, please include the email address you used on the form so we can find it quickly.NY Care Collective is not a crisis service. If you or someone else is in immediate danger, call 911. If you’re in the U.S. and need immediate support, call or text 988 (Suicide & Crisis Lifeline).

About Us

New York Care Collective helps New Yorkers navigate the process of finding a therapist or mental health provider. We’re a small, volunteer-run initiative built to make the “first step” feel doable when someone is overwhelmed.What we do
• We collect a few practical constraints (insurance, budget, location, preferences).
• We research and curate a short list of providers that fit.
• We send you options and keep working with you until you find a provider.What we are not
• We are not a clinic and we don’t provide therapy.
• We don’t diagnose, treat, or provide medical advice.
• We can’t guarantee provider availability or acceptance of insurance.
• We are not a crisis service and we do not provide emergency services. If you have an emergency, call 911. If you need immediate crisis support, call or text the 988 Suicide & Crisis Lifeline.How it works
1. You submit an intake with your constraints and what you’re looking for.
2. We reply with a short list of options and next steps.
3. You contact providers directly to schedule.
4. If the matches aren't a fit, we continue working with you and researching providers until we find one that works for you.

Privacy
& Data Handling

Last updated: January 14th, 2026NY Care Collective collects the minimum information needed to help you find care. We do not sell your information.What we collect
When you submit an intake, we may collect:
• Contact info: email address
• Practical constraints: insurance, budget, location, scheduling constraints, preferences
• A short description of what you’re looking for (you can keep this high-level)What not to submit
Please do not submit:
• Social Security numbers, full medical records, or insurance member ID numbers
• Anything you would not want shared with a small volunteer team helping with researchHow we use your information
We use your intake only to:
• Research providers that fit your constraints
• Send you recommendations and follow-upsWho can access it
Access is limited to to trusted New York Care Collective operators and volunteers.We do not share your information with providers. You contact providers directly.Where it’s stored
Intake submissions are stored in our internal system and email inbox used to operate NYCC. Access is restricted and used only for NYCC operations.Retention
We retain intake data for up to 120 days after we send recommendations, so we can follow up or revise recommendations if needed. After that, we delete it or de-identify it unless you ask us to keep it longer.Deletion requests
You can request deletion at any time by emailing [email protected] from the address you used on the form, with the subject: “Delete my data”.Security
We use standard access and security controls, including data encrypted in transit (TLS) and at rest by our providers, and limit data collection.Crisis
NYCC is not a crisis service. If you’re in immediate danger, call 911. For immediate support in the U.S., call/text 988.